ALA Legal Marketplace

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Conflict: Initiating Difficult Conversations

Wednesday, November 18, 2015 3:00pm - 4:00pm EST  
Host: ALA Legal Marketplace

If you dread confrontation, chances are it’s at the expense of your career and personal success. Learn how to disarm disagreeable people, how to defuse tense situations and how to handle anger. Get practical information on how to communicate more assertively when faced with conflict, particularly how to engage in constructive confrontation, so you will never be at a loss for the right words again.


  • Explain four types of conflict goals
  • Define assertiveness, and explain its role in the confrontation process
  • List six steps in constructive confrontation
  • Discuss and learn how to create a four-part I-statement

This program has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR recertification through the HR Certification Institute (HRCI).

The Association of Legal Administrators is recognized by SHRM to offer Professional Development Credits SHRM(PDCs) for SHRM-CP or SHRM-SCP. This program has been approved for 1 PDC.

How to request an HRCI and/or SHRM certificate:

  1. If viewing webinar with your own personal subscription, please send a copy of the certificate of attendance from WestLegalEd toProfDev@alanet.org and the program ID certificate will be emailed to you.
  2. If viewing webinar as part of a group, please request credit in writing and have group leader email a copy attendance sign in/out sheet toProfDev@alanet.org and the program ID certificate will be emailed to each individual in the group who requests it. 

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